Privacy Policy
This Privacy Policy describes how Ruffman (the 'Site', 'we', 'us', or 'our') collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.Ruffman.nl / www.Ruffman.eu (the 'Site') or otherwise interact with us regarding the Site (collectively, the 'Services'). For the purpose of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, a website visitor, or any other individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the 'Last updated' date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use depends on your interactions with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The type of personal information we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term 'personal data', we mean data that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information We Collect Directly from You
Information you directly provide to us through our Services may include:
- Contact details including your name, address, phone number, and email address.
- Order details including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account details including your username, password, security questions, and other information used for account security.
- Customer support information including the information you choose to include in communications with us, for example, when you send a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but if you do, you may not be able to use or access these features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services ('Usage Data'). For this purpose, we may use cookies, pixels, and similar technologies ('Cookies'). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment data (e.g., bank account, credit card, or debit card information, billing address) to process your payment, fulfill your orders, and provide the products or services you have requested, so that we can perform the contract we have with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Provision of Products and Services. We use your personal data to provide you with the Services according to the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other functions and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data as set out in the Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you advertisements for products or services. This may involve using your personal data to better tailor the Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your personal data to detect, investigate, or take action on potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, and other access data with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) GDPR.
- Communication and Service Improvement. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.
Cookies
Like many other websites, we use cookies on our Site. Specific information about the cookies we use to support our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics, and to gain more insight into user interaction with the Services (in our legitimate interest to operate, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject cookies in your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may result in some Services, including certain features and general functionality, not working correctly or no longer being available. In addition, blocking Cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons covered by this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, handling, and shipping).
- With business and marketing partners to provide services and display advertisements to you. Our business and marketing partners will use your data in accordance with their own privacy statements.
- When you instruct us, request us, or otherwise consent to disclose certain data to third parties, for example, to provide you with products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal data and sensitive personal data about users for the purposes set forth above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.
Third-Party Websites and Links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, it is important to read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public areas, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without restriction as to its use by us or by a third party. The inclusion of such links on our Site does not in itself imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal data about children. If you are the parent or guardian of a child who has provided us with personal data, you may contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we 'share' or 'sell' (as these terms are defined in applicable law) personal data of individuals under 16 years of age.
Security and Retention of Your Data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee 'perfect security'. In addition, data you send to us may not be secure during transmission. We advise you not to use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to comply with other applicable contracts and policies.
Your Rights
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@ruffman.eu or contact us at Brugstraat 7, Tholen, 4691 EB, NL.
Under applicable data protection law and unless otherwise explicitly stated, we are the data controller for your personal data.